Refunds and Product Exchanges
The following cases are not accepted for product returns, exchanges, or refunds:
- Products with original factory quality control issues for which we cannot provide refunds or exchange services.
- No proof of purchase from this website.
- The product has already been shipped and is in transit.
- The related product has not been returned for verification.
- Any free gifts, giveaways, or trial-size products.
- The product packaging is incomplete, damaged, or soiled without affecting the actual product.
- Rejection of the product itself due to personal preferences.
- In case of disputes, PLAYMAXX has the final decision-making authority.
Purchases made through third-party retailers:
Please note that the above return/refund policy only applies to cases where orders were placed directly on the PLAYMAXX official website. If you have any questions regarding PLAYMAXX products purchased through third-party retailers, please contact the respective distributors or retailers directly for inquiries or assistance.